FAQs
What should I do? If you're having trouble logging in, click the "Forgot Username?" or "Forgot Password?" link below the login fields for assistance. You will go through two-step verification to verify your identity so you can recover your username or password.
How do I figure out my MyChart username and password? ›
On the MyChart login screen, click the Forgot Username? or Forgot Password? link for help. If you forgot both your username and password, start with the username first. You will be prompted to answer some security questions to verify your identity so you can recover your username or password.
Where do I find my activation code for MyChart? ›
Enter your MyChart activation code exactly as it appears. Your activation code will be printed on your after-visit summary, can be printed for you or sent to the email address we have on file for you, upon your request. You will not need to use this code after you have completed the sign-up process.
How do I unlock MyChart account? ›
If you have an e-mail address on file then your MyChart Username will be sent to your e-mail account. If you do not remember any of this information, or you do not have a valid e-mail address on file, you will have to contact Customer Support at 1-833-395-2035 to help you regain access to your MyChart account.
Why is my MyChart disabled? ›
Most likely, you have tried to access your MyChart account 5 times in a row using the wrong password. If you do this, for security purposes, your account is disabled. If your account becomes disabled, you should call 740-454-5008.
What is the password requirement for MyChart? ›
Your password is different than your MyChart username. It is also case sensitive and must be at least 8 characters long, contain at least one number, and one letter.
Do I need multiple MyChart accounts? ›
If you consent to share your Excellian electronic medical record with affiliated health care systems, you will have a single MyChart account with one unique ID and password, from which you will be able to access all of your care information across all organizations.
How do I install MyChart app? ›
On your mobile device, open the Apple App Store (if you have an iOS device) or the Google Play Store (if you have an Android device). Look for one of the following icons to find the app store on your device: 2. Search for MyChart.
Can you log into MyChart on a computer? ›
What do I need to use MyChart? You need access to a computer or mobile device connected to the Internet and an up-to-date browser (such as Edge, Chrome, Firefox, or Safari).
Is Epic the same as MyChart? ›
MyChart is Epic!
Founded in a basem*nt in 1979 with three half-time employees, Epic develops software to help people get well, help people stay well, and help future generations be healthier.
If you're having trouble logging in, click the “Forgot Username?” or “Forgot Password?” link below the login fields for assistance. You will go through two-step verification to verify your identity so you can recover your username or password.
What is your activation code? ›
An activation code (also known as an activation key) is used to activate the software after installation. Activation ensures that the software is genuine and legally licensed. Unlike a product key, which is entered during installation, the activation code is applied after installation.
Where is activation ID? ›
An activation ID is a unique identifier assigned to a published document. Subscribing triggers use the activation ID to determine whether a document satisfies a join condition. Integration Server stores the activation ID in the activation field of a document envelope.
Why do I keep getting logged out of MyChart? ›
If you are experiencing problems such as being logged out immediately after logging in, an extension or add-on in your web browser may be causing problems with MyChart. Use the links below to learn how to disable extensions and add-ons in some of the most popular web browsers.
Why can't I see my child's MyChart? ›
The parent or legal guardian can no longer access your personal health information on MyChart. However, adult patients (18 years or older) can grant proxy access to other adults. Ask your physician or care team for more information about parent or legal guardian proxy access for adult patients.
Can you use the same MyChart account for different providers? ›
If your organizations both participate, you should be able to link them by going to the "Link My Accounts" page in your MyChart account. View a list of participating organizations. For more information about Happy Together, go to this page.
Why does MyChart say invalid personal information? ›
What do I need to do if I receive an Invalid Personal Information error? This error can occur when your personal information does not match what is currently listed in your medical record. If you receive this error, use the Contact Us link located in the error message to notify MyChart support.
